As part of its ongoing commitment to improving services and enhancing the visitor experience, Hamat Company hosted its visitor relations employees from all its shopping centers across various regions of the Kingdom.
During this gathering, the company delivered a specialized training program to familiarize employees with the latest internal systems for customer experience management, developed to elevate service quality and boost visitor satisfaction.
The training included a detailed presentation of the new service, interactive workshops, and practical application sessions to ensure employees are well-equipped to use these systems effectively in their daily operations.
This training reflects Hamat’s continuous efforts to invest in its human capital and its belief that improving the visitor experience begins with empowering the teams who deliver it.
The program also reinforces the company’s commitment to implementing the latest standards and best practices in shopping center management, strengthening its position as a preferred destination for visitors across the Kingdom.
Hamat continues to invest in excellence… and the journey toward exceptional customer experiences goes on!
