As part of the HR Department’s commitment to supporting and developing the skills of commercial center employees and enhancing overall operational performance, Hamat has launched a comprehensive training program taking place from October 28 to November 16 across all Hamat malls.
This program comes as part of ongoing efforts to improve performance, strengthen operational integration between departments, and ensure an exceptional experience for visitors and tenants.
Program Objectives
The program aims to clarify the roles and responsibilities of each employee within the mall, provide a comprehensive understanding of daily operational tasks, and enhance communication across departments to ensure alignment and improve operational efficiency.
Key Training Topics
The program covers essential areas that reflect the core of mall operations, including:
-
Coordination mechanisms between internal departments
-
An overview of marketing management
-
Roles and responsibilities of the operations team
-
Duties of the customer service team
-
Explanation of job descriptions and role expectations
-
The role of the maintenance team in ensuring facility efficiency
-
The role of IT in supporting operational functions
-
Understanding tenant relations and enhancing tenant satisfaction
-
The role of retail design in improving customer experience and organizing mall spaces
Program Impact
This training supports Hamat’s strategy by:
-
Enhancing the operational performance of mall teams
-
Strengthening coordination between departments
-
Improving the quality of the visitor and tenant experience
-
Enabling employees to understand their roles clearly and professionally
Conclusion
Hamat believes that investing in employee development is a cornerstone of institutional excellence. This program reflects the company’s commitment to empowering its teams and delivering a higher-quality, more efficient operational experience across all malls.
