The HR Department at Hamat launched the "Shoulder to Shoulder" initiative on Thursday, June 26. This initiative aims to enhance integration and communication between the head office teams and the operational teams in the mall, as part of the company’s ongoing commitment to building a unified work environment based on mutual understanding and appreciation.
About the Initiative
The "Shoulder to Shoulder" initiative is designed to strengthen communication and collaboration between head office staff and mall operations teams. It involves engaging managers and supervisors from the head office in a hands-on field experience at one of Hamat’s malls. Through this immersive experience, participants gain a deeper understanding of daily operations and firsthand insight into the challenges and opportunities faced on-site. This interaction fosters greater empathy and collaboration, helping to bridge the gap between corporate and field operations.
How the Initiative Works
The initiative is implemented through an annual schedule, where each manager or supervisor is assigned a full day to visit one of the Hamat’s malls. During the visit, participants engage in a variety of operational activities, including site walkthroughs, tenant meetings, and observation of daily workflows. At the end of the visit, each participant is asked to complete a structured feedback form to document key observations and suggestions, ensuring the experience contributes to improving overall performance and operational quality.
Expected Benefits
Through this initiative, the company expects to achieve several key benefits, including better-informed decision-making by linking leadership with real-world operational experiences. It also aims to strengthen communication channels between administrative and on-site teams, and boost morale among field employees who will feel genuinely recognized and valued. Additionally, the initiative offers an opportunity to identify developmental improvements that may not be visible from behind a desk—opening new doors for innovation and growth in the workplace.
